Throughout the site, www.onekindbox.com.au has been referred to as One Kind Box, we, us, our, site, the site, our website, this website. One Kind Box is the registered business name for this eCommerce store which is owned and operated by Olimat Designs Pty Ltd. This Privacy Policy describes how we collect, use, share and secure the personal information you provide. It also describes your choices regarding the use, access and correction of your personal information. The website has been thoughtfully designed using industry best practices, to make shopping for curated hampers or personalised hampers convenient and easy. One Kind Box is committed to protecting and respecting the privacy of our customers as defined under the Privacy Act 1988 (Cth) and GDPR (EU) 2016.679.

Information We Collect

When you visit the site, purchase goods from the site, participate in a survey, sign up for emails or marketing, or simply contact us, we automatically collect certain information about you and your device, about your web browser, IP address, time zone, and some of the cookies that are installed on your device. 

Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with them. We refer to this automatically-collected information as “Device Information.” There is no way we gain access to your computer files or any personal information, other than the information you have shared with us.

We Collect Device Information Using The Following:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies themselves do not contain any personal information. They enable you to use basic features on the website and allow us to personalize the user experience when you return to our website. Cookies track how users browse the site and collect insights for improving the site, products and services. If you would prefer not to receive cookies, you can block all cookies by changing the settings on your web browser. However, by disabling the cookie function on your web browser you may not be able to use parts of the website.“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how a customer browses the site. Google Analytics and similar platforms.

Additionally, when you make a purchase or attempt to make a purchase through the site, we may collect certain information about you and the recipient; including your name, sensitive information, billing information, shipping information, payment information, company information including payment card details, email address, and phone number etc. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. Additionally, we use this Order Information to:

- communicate with you

- maintain internal records;

- send out promotional emails and mails

- run marketing campaigns

- run contests, market research and surveys

- screen our orders for potential risk or fraud

- when in line with the preferences you have shared with us, provide you with information about our gift hampers, limited-time deals, offers and discounts.

We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

How Do We Use Your Device Information?

We use the Device Information that we collect to help us screen for potential risk and fraud, in particular, your IP address, and more generally to improve and optimize our Site for example, by generating analytics about how our customers browse and interact with the Site, and to assess our marketing and advertising campaigns. Additionally, we use this Device Information to help us with:

- statistical analysis

- site functionality

- referral of our product and services.

- our service delivery partners such as delivery partners and IT partners etc.

With Whom Is Your Personal Information Being Shared?

We will not sell, distribute, rent, licence, disclose, share or pass your personal information onto any third parties, other than those who are contracted to us to keep the information confidential whether subject to a statute or a scheme that imposes similar restrictions to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), as amended, regarding the handling of personal information.

We use Shopify to run our online store. Shopify will collect information like your name, billing address, shipping address, email address, phone number, and payment information to help us complete transactions and fulfil any orders you place through our website www.onekindbox.com.au. You may read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

Should a third party approach us with a demand to access your personal information, we will take reasonable steps to redirect the third party to request the information directly from you, wherever it is lawful and reasonable for us to do so.

If we are compelled to disclose your personal information, to a third party we will take reasonable steps to notify you of this in advance, wherever it is lawful and reasonable for us to do so.

You may opt to not have us collect your personal information, but this may prevent us from offering you our services.

Legal Disclaimer

We may use the personal information we collect to comply with the law or legal proceedings such as when required to disclose information in response to lawful requests by public authorities, including responding to national security or law enforcement disclosure requirements.

We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorized to provide Personal Information.

Keeping Your Information Secure

We may hold personal information in several ways, including electronically and in hard copy form. We are committed to keeping your personal information secure regardless of the format in which we hold it and we take all reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure. 

However, you use the website at your own risk and we accept no responsibility, whether we are deemed to have been negligent or not, in the event of a security breach that affects your privacy.

Note that no information transmitted over the Internet can be guaranteed to be completely secure. However, we will endeavour to protect your personal information as best as possible but we cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk.

Accuracy and Quality Of Personal Information

We will take all such steps as are reasonable in the circumstances to ensure that: all information collected from you is kept accurate, up to date and complete; and the personal information that we use or disclose is, having regard to the purpose of the use or disclosure, accurate, up-to-date, complete and relevant.

Third-Party Links, Comments & Reviews

Links from third-party services are provided for your convenience and are not operated by us. We are not responsible for the privacy or security practices of those services and they are not covered by this Privacy Policy. Please, read before supplying any Personal Information to them.

Your reviews/ posts/comments in various forms on this website or any third-party links can be personally identifiable information that can be read, collected, and could be used by anyone on the internet. To request the removal of your personally identifiable information from our website, contact us at sanchia@onekindbox.com.au

Accessing Your Personal Information

If you wish to request to access your personal information please email us at sanchia@onekindbox.com or leave us a note on our 'Contact Us' page. We are not able to grant all access requests, and we reserve the right to verify your identity before accommodating an access request.

If the request is for a large amount of information or information that's not currently in use, we may require time to gather the information for you.

If we incur costs to retrieve the information for you, we may charge you a nominal fee which will cover our costs involved in locating and collating information as well as reproduction costs. We will notify you regarding the total amount that will be charged to you and how we calculated the amount payable by you. You may then decide whether you wish to proceed with the request or not.

No fees are charged for making an 'application' to access your personal information.

We may refuse to grant access to personal information if:

- we believe that granting access would pose a serious threat to the life, health or safety of any individual, or public health or public safety

- granting access would have an unreasonable impact on the privacy of other individuals

- denial of access is required or authorised by law or by a court or tribunal order

- giving access would be unlawful

- the request for access is frivolous or vexatious

- legal proceedings are underway or anticipated, and the information would not be accessible by way of the discovery process in those proceedings

- giving access would reveal our intentions in relation to negotiations between us and you in such a way as to prejudice those negotiations

- giving access is likely to prejudice enforcement-related activities conducted by, or on behalf of, an enforcement body

- giving access is likely to prejudice action being taken or to be taken with respect to suspected unlawful activity or serious misconduct relating to our functions or activities

- giving access would reveal information in connection with a commercially sensitive decision-making process.

If you are aware that we hold personal information about you that is no longer accurate, complete or up-to-date, please contact us. We will correct the information unless we have a sound reason to not correct the information.

If we refuse to change the personal information as you request, we will provide you with reasons for our refusal, unless doing so would be unreasonable under the circumstances. Further, in case of our refusal, you may provide a statement about the requested corrections. We will ensure that the statement is apparent to any users of the relevant personal information.

Account Information

We may, at any stage, allow users to create accounts on our website. If you create an account on this website, you can request to receive confirmation of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you, but not any data we believe we should keep for administrative, legal, or security purposes.

Minors

The Site is not intended for use by individuals under the age of 18. 

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our records.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, or to notify us of any privacy or data matter, please contact us by e-mail at support@onekindbox.com.au or leave us a note on our 'Contact Us' page on the website.